Refund & Return Policy
Your satisfaction is important to us. If you are not happy with your purchase, please review the conditions below.
1 Return & Refund Timeframe
You may request a return or refund within 7 days of receiving your order.
2 Item Condition Requirements
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- All accessories must be included
Used or damaged items are not eligible for a refund unless they arrived defective.
3 Wrong or Defective Items
If you received:
- The wrong item, or
- A defective/damaged item
We will offer:
- A replacement, or
- A full refund
Please contact us within 48 hours of delivery with photos or videos.
Unboxing Video Recommendation (Evidence Requirement)
To help us verify any damage, missing items, or incorrect products, we strongly recommend recording a clear, unedited video while opening your package. This helps us resolve claims faster and more accurately.
(Claims can still be submitted without a video, but processing may take longer.)
5 Refund Processing Time
Once your return is approved and received, refunds are issued within 3–5 business days.
6 Shipping Fees
Shipping fees are non-refundable in all cases unless the item arrived defective.
7 Return Authorization Required
Please contact our support team before sending any return. Unauthorized returns may not be accepted.